Frequently Asked Questions
What Quality can I expect from Arut Jothi?
Arut Jothi believes in imparting 100% customers satisfaction. Keeping this motto in mind, the company builds high-quality,reliable products to the highest standards of international engineering.
How long is my warranty?
And if something does go wrong with the equipments?
What about after sales services?
Regular and prompt after sales services are provided to any region worldwide through well-qualified and highly trained technocrats.
What are the services offered?
We offer one-window-solution regarding industrial hydraulic presses. Our service ambit includes monitoring,maintenances,turnkey solutions, etc. Other aspects are included according to the requirements of the customers.
Do you manufacture products?
Yes. We have world class infrastructure to produce a wide range of industrial hydraulic presses in various configurations including standard and custom-designed machines.
How long will it take to complete the order?
Normally, work starts as soon as we get the order. On the same day, our engineers visit to clients’ site to determine the facility compatibility. It is ensured to complete the order in least possible time.
Do you provide consultation?
Yes. We assist customers by providing appropriate consultations. Our experienced engineers have years of experience in providing fluid management solution.
Do you provide customized solutions?
All our solutions are tailored according to the preferences of the customers.
How long would it take for you to develop my customized product?
Normally it takes 2.5 to 4 months depending on the capacity & size of the equipment.
Can I have a hose made here?
We can fabriacte a brand new hose for you
How long will it take to repair my item?
Our standard turn around time for repairs on cylinders, if all the parts are standard, is 5 days. The turn around time for repairs on floor jacks, again if all the parts are standard, is 2 weeks.
Do you repair `{`Brand Name`}` units?
As long as your item is an American made item we should be able to acquire parts to complete a repair. Units that were manufactured cheaply were done so for replacability rather than repairs and often parts for these can’t be acquired.
Is warranty offered?
Yes, we offer a 90 day warranty on repairs for equipment, cylinders, pumps, and motors. HOWEVER if you bring us a unit that has damage that you choose not to have repaired (ex. a damaged rod) or replaced, we will not be offering a warranty.
Can you do a service call to our job site?
Currently we offer a mobile hose service vehicle that can remove, fabricate, and install hoses all on your job site.
Can you test hydraulics in your shop?
We do have the capability to test both cylinders and floor jacks.
Do you repair hydraulic jacks?
Due to the ever increasing difficulty of acquiring parts for repairs also we are longer repairing hydraulic jacks